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Service Facts

A LITTLE KNOWLEDGE CAN TAKE YOU A LONG WAY.

Ensuring peak performance from your premium automobile:

You've come to expect everything that driving one of the most superbly crafted vehicles on the road means. Unparalleled technology. Unmatched craftsmanship. Unsurpassed performance. Not to mention expert service from the certified technicians at Mercedes-Benz of Maui. But even one of the finest automobiles in the world requires a little extra care and attention over time.

With today's demanding driving conditions - often involving longer commutes, stop-and-go traffic and less-than-perfect road conditions - it's more important than ever to ensure your vehicle is properly maintained. And the more you know about servicing your Mercedes-Benz, the better you'll be able to help maintain its performance.

So take a few minutes to review the easy-to-read, informative maintenance tips on this page. Please refer to your vehicle Operator's Manual for more information. With this valuable knowledge, you'll be able to ensure continued peak performance, for years to come, from the premier automobile you love to drive.



Oil, Filter & Fluids See Our Current Parts Specials

Regular oil and filter changes help maintain a cleaner-running engine and prolong engine life, by ensuring that critical engine parts are continually lubricated, cleaned and cooled effectively by the oil. Other vehicle fluids, including those for brakes, power steering, automatic transmission and cooling system, also require periodic replacement because they gradually break down when subjected to normal operating temperatures. Replacing dirty filters - air, fuel and oil - is important because clean filters more efficiently trap the contaminants that may harm your Mercedes-Benz vehicle. Genuine Mercedes-Benz Fleece Oil Filters absorb 20% more dirt and contaminants than conventional paper filters.

DID YOU KNOW?

Mercedes-Benz of Maui uses Mobil 1 synthetic oil, offering Mercedes-Benz drivers excellent fuel economy, exceptional performance at extreme temperatures, increased protection against engine wear and enhanced engine life.

The GENUINE Difference

Quality. Every single Genuine Mercedes-Benz Part - down to the last nut, bolt and gasket - has been designed to the exacting specifications of each particular vehicle. No compromises accepted.

AUTO INTELLIGENCE

  Regular oil changes are critical to help ensure a clean-running and long-lasting engine.
  If your vehicle has the FSS (Flexible Service Schedule) system, it will alert you when it's time to change your oil and filter.
  Check automatic transmission, brake and power steering fluids regularly.
  Air filter and fuel filter should also be inspected with each oil change.




Belts & Hoses See Our Current Service Specials

Belts and hoses are not only essential to the engine but also to the cooling, air conditioning and charging systems. Serpentine belts are used on most engines to turn the water pump, alternator, power steering and air-conditioning compressor. If a worn belt snaps, it may cause engine damage. A blown hose could result in an overheated engine. That?s why regular inspections are essential: to prevent the loss of important vehicle systems that depends on belt and hose performance.

DID YOU KNOW?

Mercedes-Benz uses advanced belt technology specifically engineered for today?s highly complex engines. This technology offers particularly high resistance to wear and temperature extremes.

AUTO INTELLIGENCE

  Hoses should be checked at each oil change for hardening or softening, leaking, visible cracks or blistering.
  Clamps should also be replaced when new hoses are installed.
  Poly V-belts should be replaced every three to four years or 40,000 to 50,000 miles.
  Replace the timing chain based on the interval specified in the Operator's Manual.



 Brakes  Schedule a Brake Service

 
Brake wear is a normal - in fact, necessary - part of bringing your vehicle to a safe and reliable stop. And the premium brake pad material of your Mercedes-Benz is engineered to be intentionally more sacrificial than those used in many other designs - because, after all, there may be no more important function of your Mercedes than the effectiveness of its brakes when called upon in an emergency. This means the pads may wear out a little faster and create a little more brake dust than others, as the pads press against the rotors to bring your vehicle to a stop. But they do so in order to provide you with the extraordinarily high level of brake performance you would expect from a Mercedes-Benz.

DID YOU KNOW?

Genuine Mercedes-Benz brake parts are designed and tested at the high speeds and extreme stresses of the German Autobahn - ensuring their ability to bring you and tow tons of fast-moving machinery to a safe and sure stop, time and time again, under both routine and emergency conditions.

The GENUINE Difference

Fit. Every Genuine Mercedes-Benz Part fits precisely and is designed to integrate seamlessly with all other components and systems of the vehicle.

AUTO INTELLIGENCE

  Have your brake pads and rotors, along with the brake fluid, inspected during you're A- and B-service appointments (refer to your Operator's Manual) or when your vehicle's brake sensor display lights up.
  Regular brake inspections will help you avoid "metal-to-metal" damage that can necessitate rotor replacement.
  Typical brake service consists of brake pad replacement, along with related hardware.
  Replacement of rotors may also be necessary depending on condition.



 Tires & Wheels

Tires are your critical connection to the road. They affect ride, handling, traction and safety. That's why checking tire condition and inflation pressure regularly is crucial to vehicle performance and safety. Maintaining proper wheel alignment reduces tire wear, increases fuel economy and improves handling, while also protecting your steering and suspension parts. It also helps you get the maximum life and optimum performance from your tires.

DID YOU KNOW?

The quality and care of your tires have a significant - and often under-appreciated - effect on the performance of your vehicle. That's why Mercedes-Benz works closely with the world's leading tire manufacturers
to select tires designed specifically for each Mercedes-Benz model's unique suspension and performance capabilities.

AUTO INTELLIGENCE

  Under-inflated tires and improper wheel alignment can hinder vehicle performance and reduce fuel efficiency.
  Check tire pressure at least once a month; if your vehicle is equipped with the Tire Pressure Loss Warning system, you can check the pressure from inside your vehicle through your steering wheel controls.
  Follow the tire manufacturer's recommendation on tire rotation intervals.
  Have a four-wheel alignment inspection done at least annually, or at the first sign of tire wear.



 Steering & Suspension  Schedule a Suspension Service
 
To maintain the premium ride and handling of a Mercedes-Benz automobile, it's important to ensure a well-maintained steering and suspension system. While the steering system allows you to maneuver the car and control its direction, your suspension system interacts with the steering system to provide vehicle stability and control - absorbing energy from rough road conditions. Over time, depending on your driving habits, operating conditions and vehicle type, these components wear out and require replacement.

DID YOU KNOW?

Genuine Mercedes-Benz suspension components are specifically designed to work in perfect harmony with your ESP (Electronic Stability Program) safety system - as well as your vehicle's ABS (Antilock Brake System) - for optimum safety and handling.

The GENUINE Difference

Performance. Meticulously designed, superbly crafted Genuine Mercedes-Benz Parts - tested at the speeds and stresses of the German Autobahn - ensure the level of performance expected of a Mercedes-Benz.

AUTO INTELLIGENCE

  Have your steering and suspension systems inspected at least once a year by your Mercedes-Benz service technician to ensure proper handling and vehicle control.
  Ideally, service should be performed when you have a wheel alignment.
  Components inspected usually include shocks and/or struts, ball joints and tie-rod ends, among others.



 Battery/Electrical System
  Order a Replacement Battery

 Your Mercedes-Benz battery is the power source of one of the most advanced electronic systems in any vehicle on the road. It handles all the sophisticated electronics in your Mercedes-Benz, in addition to energizing the starter and ignition system - thus making it an essential part of regular vehicle maintenance. The proper testing and care necessary to prolong your battery's life is simple and will help ensure that it won't let you down, regardless of any extreme conditions your Mercedes-Benz encounters.

DID YOU KNOW?

Mercedes-Benz Silver Calcium Batteries utilize the latest advancements in lead-acid battery technology, improving battery service life by 20% with stronger resistance to high heat damage (the cause of most failures). Mercedes-Benz AGM (Absorbed Glass Mat) Batteries provide greater starting power during the critical first 10 seconds of cranking, while lasting 30% longer than traditional lead-acid batteries. Many Mercedes-Benz vehicles use a dual-battery system for improved voltage and efficiency.

AUTO INTELLIGENCE

  A routine five-minute check of your battery and electrical system, performed by expert Mercedes-Benz dealer technicians just twice a year, can help avoid any battery/electrical system problems.
  Mercedes-Benz recommends considering  replacement of your battery if it is three or more years old, since any chance of battery failure increases with age.
  Battery cable should also be periodically checked for any loose connections or corrosion buildup.



 RadiatorsSee Our Current Service Specials 

Your radiator, with integrated transmission cooler, plays a pivotal role in the engine cooling system, as it serves to remove heat from the engine and automatic transmission. The radiator works in conjunction with the water pump, which circulates coolant throughout the engine, absorbing the heat and returning it to the radiator where the heat is the dissipated. It's important to have your radiator and cooling system checked regularly to prevent overheating your engine and to avoid the significant and costly damage which could result.

DID YOU KNOW?

Unlike some aftermarket alternatives, all Genuine Mercedes-Benz Radiators are thoroughly designed and tested to ensure a precise match with the entire cooling module for Mercedes-Benz engine, transmission and air conditioning systems.

The GENUINE Difference

Value. Competitively priced Genuine Mercedes-Benz Parts help ensure that one of the premier automobiles in the world remains durable, remains pure and retains its value.

AUTO INTELLIGENCE

  Have your cooling system checked each spring and fall.
   Get an inspection immediately if you experience overheating, coolant leaks, coolant odor (a sweet smell) or find it necessary to repeatedly add fluid.
  If checking the coolant fluid level yourself, never open a hot radiator cap.
  If coolant level is low, add a 50/50 mix of approved antifreeze and distilled water (see your Operator's Manual for more information).


 Air Conditioning See Our Current Service Specials
 
Your heating, ventilating and air conditioning (HVAC) system not only keeps your vehicle's interior comfortable, it also optimizes defroster operation to ensure good visibility. That's why it's important to have this system serviced periodically. It could also save money on more expensive repairs. If your system is low on refrigerant, its ability to cool you off is greatly reduced. And if your air conditioning system is working harder than it should, it could negatively affect your gas mileage.

DID YOU KNOW?

The refrigerant used in your air conditioning system may impact the environment if not handle properly. 
Have your system serviced by trained Mercedes-Benz professionals who use specialized recovery and recycling equipment to help protect the environment.

AUTO INTELLIGENCE

  Ask you Mercedes-Benz service technician to inspect the HVAC system annually. The technician will check pressures to test operation, refrigerant charge and outlet temperatures.
  If your refrigerant is low, a leak test will be performed, and can be diagnosed and repaired.
  A/C service should also include a check of the compressor's drive belt and tension.
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 Lighting & Wipers Order Replacement Lights & Wipers 
 
There's nothing more important than being able to see clearly while driving - and being seen clearly by other drivers. The wiper system keeps your windshield free of water, snow or dirt to maintain clear visibility. Your lighting system, of course, provides nighttime visibility and also helps you signal and alert other drivers. Wipers wear over time and, along with light bulbs, require periodic inspection and replacement.

DID YOU KNOW?

Genuine Mercedes-Benz Wiper Blades are precisely contoured to the windshield, maximizing wiping quality and minimizing sound. Genuine Mercedes-Benz lighting components are thoroughly tested to provide unparalleled protection from moisture, salt spray, vibration and temperature extremes.

The GENUINE Difference

Warranty. Every Genuine Mercedes-Benz Part comes with the reassurance of a strong 12-month/unlimited mileage warranty* - with additional coverage for engines and transmissions.

* See your Mercedes-Benz dealer for details and a copy of the Mercedes-Benz Replacement Parts Limited Warranty.

AUTO INTELLIGENCE

  Whenever your vehicle is in for service, you should have your lights - including brake lights, turn signals and emergency flashers - inspected.
  Always replace defective bulbs with Mercedes-Benz recommended light bulbs (see your Operator's Manual for more information).
  Wiper blades should generally be replaced every 12 months or when chattering/streaking occurs.
  Sunny weather can make wiper blades deteriorate faster, requiring more frequent replacement.



Mercedes-Benz Dealership Technicians

They have the unmatched technical training and expertise to work specifically on Mercedes-Benz vehicles. And they use specialized diagnostic equipment designed particularly for the care and repair of your Mercedes. Your Mercedes-Benz technicians are the qualified professionals who know your vehicle inside and out. Each technician is supported with the specific tools and vehicle information to ensure your Mercedes-Benz receives a level of care, expertise and craftsmanship befitting one of the premier automobiles in the world.

DID YOU KNOW?

All dealership employees are required to become certified in the Mercedes-Benz Standards of Excellence Certification program. Once certified, they are encouraged to complete additional training each year to maintain their certification status into the next year. This includes comprehensive training courses covering specialized technologies and new product information.

AUTO INTELLIGENCE

  Mercedes-Benz Certification levels of achievement within the Standards of Excellence Certification program are: Certified, Star and Master level - each signifying a higher level of expansive training and evolving expertise.
  Service technicians are immersed in ongoing online re-certification training programs - including the Advanced Product & Technology Workshop.
  The ELITE Technician Program requires intensive training on products, skills and systems covering subjects as diverse as Electrical Fundamentals, Climate Control, Chassis Electrics, Engine Management and Telematics.

Contact Information

Mercedes-Benz of Honolulu

818 Kapiolani Boulevard

Honolulu, HI 96813
sales Sales:
(888) 554-6281
service Service:
(888) 691-9391
parts Parts:
(866) 688-4460

Service Hours

  • Monday: 7:00am - 6:00pm
  • Tuesday: 7:00am - 6:00pm
  • Wednesday: 7:00am - 6:00pm
  • Thursday: 7:00am - 6:00pm
  • Friday: 7:00am - 6:00pm
  • Saturday: Closed
  • Sunday: Closed