Due I have lot of cars I have been most of the dealerships on this island. I would like to say that local Mercedes-Benz management and also stuff have built a very strong service culture and I hope that you will keep your goals high. Thank You
Chris Farmer from Mercedes-Benz of Honolulu dealership provides excellent support to understand a customer's needs and preferences in order to match my intent for a car. I expressed my intent to him in August 2022 and he remembered when I arrived for a prior car detail. I traded out an AMG for AMG but this fits my current life goals to increase family while maintaining a high quality ride and sporty image as AMG. I strongly recommend to visit this dealership for a car purchase and ask for Chris Farmer.
The best experience i encountered in all the auto dealer i had business with in the past few years of my stay in Hawaii. Courteous, professional and accommodating
employees especially Julieto Labuegen who spent extra time to attend to all our needs during the transaction process.
We’re are very pleased with our salesperson Ms. Angie Martinez, she’s very proffetionalism and courageous person. Also she’s very nice and fast. Highly recommend to everyone. Thank you so much to all the staff too.
We were very pleased with our salesperson, Kui. He impressed us with his knowledge, professionalism and courteousness. He made our first experience with Mercedes a great one!
Devin my service advisor is professional, accommodating and produced the end result I was satisfied and happy with. He’s one of the reasons I own 6 Mercedes’.
Awesome experience, the team was great and made the entire process simple and stress free. Very satisfied with the car and the experience at the dealership.
DealerRater
Mar 16, 2022
1st time Mercedes Benz buyer and my experience was the highest of quality in ever way.
Mr. Andrew Chen made the buying experience hassle free, answered all my questions and made me feel at ease. I didn't feel rushed or pressured to purchase and he followed up to ensure I was satisfied with my purchase. Truly an enjoyble vehicle purchasing experience!!!
Deborah and I want to thank Chris Farmer for his professionalism his attitude and salesmanship It was a pleasure working with Chris. We appreciate everything he did for us, Thank you, Respectfully Charlie and Deborah.
Cars
Feb 24, 2022
Deborah and I want to thank Chris Farmer for his professionalism his attitude and salesmanship It was a pleasure working with Chris. We appreciate everything he did for us, Thank you, Respectfully Charlie and Deborah.
DealerRater
Feb 21, 2022
I highly recommend MB Honolulu. Super good service, and professional. Price is reasonable and the repairs is timely. Warren at Service Dept. always satisfy my needs.
My experience from Mercedes of Honolulu has always been outstanding. This is the 4th vehicle that my family has purchased from this dealership. Sam Chang, my executive consultant is always a pleasure to work with, is professionalism in trying to find the right fit and follow up with customer satisfaction is stellar.
DealerRater
Feb 16, 2022
The best in Hawaii for many many years . The service department management and workers are excellent and they are true professionals.
Salesperson Marc McMurray was exceptional in providing answers to my numerous questions throughout the process. He himself made the entire transaction experience memorable!
Dear Dennis Rademacher, Paul Bence and Brad Thiessen,
It’s with great pleasure to say, thank you for your help selecting my first 2019 Mercedes-Benz CLA 250.
Your staff has shown the best hospitality throughout my visit. It was a pleasure working with Finance Director, Paul Bence and Executive Sales and
Leasing Consultant, Brad Thiessen
Throughout my visit, your staff walk through various vehicles demonstrating enhanced safety features on the most remarkable luxury cars in the world. They offered every family feature to enhance our journey on the commute.
Brad Thiessen is a successful Executive sales professional with exceptional product knowledge. A ...
Bill Harris helped me with the purchase of a 2016 Camaro. He was a pleasure to work with, as was every person I met there, from the manager to the lot attendant. Would highly recommend this dealership.
Cars
Jan 19, 2022
Good customer service & appearance, very friendly, definitely makes you comfortable while waiting in the room, very entertaining and convincing personality, good job👍We enjoyed their coffees they have.make sure you don’t get dehydrated. People have the spirit of aloha 👍
Cars
Jan 14, 2022
Angie at Mercedes Benz of Honolulu has been an excellent, professional, and friendly sale team lady.
I bought Mercedes two times from her, my family and I are very impressed with her professional attitude with a very warm and friendly smile and patience.
DealerRater
Dec 26, 2021
The salesperson is kind and very experienced, know what I need, give me good suggestions.
Angie Martinez was simply wonderful and professional. She was attentive and caring. Answered all are questions and we could not have been happier. Thank you Angie.
Cars
Dec 24, 2021
Both my wife and I purchased (leased) new Mercedes. The experience was what we would expect from one of the top brands in the world. Salesman Sam got me the exact model I wanted, even with supply chain delays. Had a great conversation with the finance lady Beka.
DealerRater
Dec 10, 2021
As a 16-year, 4-car customer, I am completely satisfied and happy with ALL personal, procedures, repairs and facilities at M-B Honolulu. As my wife keeps telling me, "You get what you pay for".
Roadside service, and the service experience was top notch from start to finish. Thank you to the entire team helping get my car back on the road after a flat!
Best automotive services in Honolulu! Always responsive and accomodating. Best thing are they service specials, especially 20% off during the month of November.
It never ceases to amaze me how efficient Gabi P at Mercedes Benz of Honolulu Service department is. It's one thing to buy a car, of course, everyone is nice and helpful then... But it's the service afterward that just amazes me, Gabi's follow-up is impeccable.I have had other luxury cars and the service is not even close to Gabi's. This is the first Mercedes that i have, but it won't be the last, I am not buying just the car, but the service as well. Keep up the good work Gabi!
My experience with Craig was outstanding. Communication was great and timely. He was kind, helpful and informative. Much better than my experience with the first service advisor I had. Craig will be my go to from now on!
Cars
Nov 20, 2021
They responded comfortably to my unreasonable request without making an unpleasant face. The whole process went very smoothly. I am especially grateful to the sales person who took care of me.
DealerRater
Nov 20, 2021
Always smooth, professional and friendly service by a superb team! Thanks for the car wash too!
Diagnosis performed quickly and thoroughly and then explained carefully for my understanding. Shuttle service was conveniently provided. Thanks to Jessica for careful and attentive service.
I brought my GLK350 2011 to be serviced and was very satisfied with the cost and repair(s) that were performed - I will be back.
Cars
Nov 14, 2021
First time ever visiting a Mercedes Benz dealership and my experience was outstanding. My sales agent, Kui, was professional and really listened to my needs in looking for a used vehicle. My plan was to visit a few different dealerships to find the best vehicle and price, however, that never materialized as Kui made the buying experience one I will never forget.
Cars
Nov 12, 2021
Quality products and people who really seem to care. Our Service Consultant is exceptional! Works incredibly long hours helping us and other customers. Gives out his mobile phone number, remembers who you are. He is one of the major reasons we chose to purchase our lease and keep our GLC 300.
Cars
Nov 10, 2021
Jessica Chun is the absolutely the best Service Manager here. She always looks out for my best interest, explains things clearly and take time to make sure that I'm taken care of.
DealerRater
Nov 10, 2021
Thoroughly enjoyed my new-car-buying experience with Yuji who was very friendly, attentive, and helpful! Mahalo Yuji!
Honolulu Benz is amazing from our salesperson George thru our service lead Jeff. We leased our Benz and it is easy. The dealership is no pressure sales and the cars speak for themselves. Overall an excellent recommend!
Cars
Nov 6, 2021
Took my car for a recall service and everything was great. They kept in contact often during service and provided a ride to and from the dealership if needed. Also, very easy pick up and drop off process
DealerRater
Nov 5, 2021
Thank you for the very good, friendly service by Jeffrey. Much appreciated. Thanks for the quick turn — the problem was diagnosed and fixed quickly. Mahalo!
I needed a battery replaced died on a Friday morning working the next 6 Days they fit me in .. very grateful since you can’t ride the bus on my night shift and I think you need a special pass now?
Mahalo
The person who greeted me when I drove into the facility to service my vehicle was respectful and courteous, and so was Mr. Devin. When I came in on Saturday to pick up my vehicle, a Ms. Gabby (not sure of spelling) released the vehicle to me and was the complete opposite of the two above sorry to say.
Also, I noticed the name “Fe Saludes” on my service receipt under my name. Same last name but have no affiliation with this person. Please remove her name from my contract.
Overall, excellent service… thank you!
Cars
Oct 22, 2021
Our Service manager Craig is always so polite and accommodating. It make the process so much easier and it's always mice to sit and have a good coffee while you wait!
Cars
Oct 22, 2021
Excellent, professional, no waiting on arrival, car ready on time.
This dealership is a class act. Thanks also to Gabrielle Perez.
And to everyone else I encountered at Mercedes of Honolulu.
DealerRater
Oct 20, 2021
Paulette is Fabulous!!!!
Very professional, clear and concise. Loaner vehicle available is lime juice on a papaya!!
I have always received exceptional service every time I have taken my car to Mercedes-Benz of Honolulu. Deven my service writer is professional, knowledgeable, and keeps me informed.
Cars
Oct 14, 2021
My vehicle was received promptly and efficiently for servicing. I asked for a new battery for my key, and the battery was replaced immediately, with no questions asked, as I watched. My car was returned on time accompanied with accurate paperwork, a new safety check sticker - and it had been washed and vaccumed!
DealerRater
Oct 10, 2021
Been working with Gabby P. for the past four years, and she is the best. Always provides me with status updates and arranges a loaner while my car is being serviced.
Craig Hironaka once again did a great job in keeping me apprised. Service department and lounge is very neat and the staff is very friendly and courteous.
Overall, the service event went extremely well. My loaner was ready at the same time that I dropped off my car at the dealership. Craig Hironaka provided his usual great service. The only glitch occurred when I returned the loaner and picked up my vehicle. I had called ahead to let them know that I would be coming by in 20 minutes so that they could bring my vehicle down to the first floor. My wife and I ended up waiting almost 20 minutes for the vehicle even though we had called ahead. Other than that, everything was excellent.
Cars
Oct 6, 2021
I'm always impressed with the entire service team at this location , Jeff listens to my concerns and addresses it in a professional manner . Thank you team Hawaii
DealerRater
Oct 5, 2021
Paulette at the Kona service center was amazing. She and her team diagnosed a problem, informed me in a timely fashion, offered a loaner car as the repair would take time and arranged a discount. The safety was also completed and I didn’t even realize it was due!
Took my car in for a regular service appt. Gabby is who I work with. She takes the time to inform me of what needs to be done, if I want to do it now or at a later time and kept me updated as service was being performed. Very professional and friendly!!!
Cars
Sep 26, 2021
Gabrielle Perez, my Service Advisor did an exceptional job in explaining details of my car servicing requirements and ensure that I’m able to get a loaner. My car was well serviced and all that I requested was addressed.
Cars
Sep 24, 2021
Superior service provided for my 2009 E-350.
Management was very informative throughout the entire process from appointment to completing the service.
Waiting area was comfortable.
Cars
Sep 23, 2021
Came in for service of 2019 C300, Gabby did a wonderful job of getting more than just servicing. She always kept me informed of completion and when the transport was sent out. Marc Mcmurray put our paperwork together for a new lease and we drove off with a 2021 C300! We will continue to be a "valued" Mercedes Benz customer. We are so fortunate to be driving a new C300.
Cars
Sep 18, 2021
I love the fact that Andrew Chen w/ his expertise was humble & knowledgeable. My husband & I was only planning on looking at vehicles, we had Lexus, BMW & Mercedes-Benz in mind, we were welcome w/ kindness. Once we went for a drive w/ Andrew driving as I sat in the back seat to experience the feel of its comfortability, already I was in a Wow experience. Trust me everything about knowing and its availabilitys was Wow and many Wows to go w/ my or our experience. The moment our foot touch outside of the car, my husband had ...
DealerRater
Sep 17, 2021
I've been with Warren since 2001. Best service rep ever. Always satisfied with the overall experience.
First of all I want to give Recognition to Kennedy who checked me in. He greeted me with professionalism. I was even more impressed when he escorted me to Warrens office. I truly felt important and cared for. What a great first impression.
Warren was exceptional to my needs. He showed compassion when I told him about my sick dog. He earnestly worked on having my car ready that day rather than having it left overnight.
I must say that in this industry it is vitally important to be cared for. I myself worked for 40 years at a prestigious hotel ...
DealerRater
Sep 14, 2021
Hi. Hats off to Devin in the Service department. Very responsive to wife’s concerns and helping us.
My service coordinator (Devin Kusaka-Gatewood) is just awesome. From day one of my purchase until yesterday he has been consistently helpful in ALL my maintenance and repairs. He explains the maintenance that is required, warranty repairs if covered, and pretty much right on for the length of repairs, and helps coordinate drop off/pick up when loaner cars are not available. He is always a happy-go-lucky guy and brings a smile to my face with all that energy-related attitude. I know he is only doing his job, but in my opinion, he is going above and beyond. He has a ...
Cars
Sep 5, 2021
Mercedes is always a great experience. From the purchase to customer service.
Everyone is extremely dependable and always pleasant.
Cars
Sep 4, 2021
Great customer service and friendly staff, customer lounge and facility very clean and well maintained. Fast turnaround time and great shuttle service.
Cars
Sep 2, 2021
Craig Hironaka was very busy (covering for someone else who was out) but he was very diligent and handled things very well.
DealerRater
Sep 2, 2021
Angie was a great sales representative! She was prompt to respond to my online inquiry and was able to get me everything I needed to complete the transaction over the phone. I have yet to receive the vehicle since I live on another island, but I am so excited for it to arrive next week. This was my 1st time purchasing a vehicle sight unseen and Angie made me feel very confident in my selection. Mahalo nui Mercedes-Benz of Honolulu!
Marc McMurray did an exception job in helping us with our new SUV.
Cars
Sep 1, 2021
Excellent customer and car service, as usual. Front office and Gabby were very courteous and professional. Customer for over 10 years.
Cars
Aug 31, 2021
The Mercedes dealership was outstanding. Other aftermarket repair shops cannot compare to this dealerships operation.
DealerRater
Aug 28, 2021
Chris Farmer and Angie Martinez provided fantastic service and most knowledgeable about the GLE. This is the 4th Mercedes we have purchased from Chris. Always a pleasure. Mahalo piha, Mark.
Nice lounge and excellent customer service! First time to the and was pleasantly surprised for the professionalism and friendly service received. The tire replacement was nicely done and the total experience was nice.
Warren, service advisor was very helpful and courteous.
He did a good job having the technician restoring the alarm blinking red light back
in the alarm system.
I enjoy working with my service advisor, Craig Hironaka…always friendly, helpful, and caring, Appreciate the complimentary car wash every time my car is serviced.
Have been using MBZ- HNL for service over the years and work with Jessica Chun (Service Advisor). I recently purchased a CPO from them and I was having some battery issues and called Jessica. She got me on the schedule. Jessica called me with all the details and kept me informed with the issues. She is always professional and very knowledgeable. In this particular visit- she went above and beyond to help me out. I also want to give a shout out to Jerry-who picked me up and drove me back to Kailua in the shuttle. All in all in ...
Craig is the best! He always takes care of our servicing and repair needs quickly and efficiently! We appreciate his communication, and how he always gets the paperwork ready ahead of time, saving so much time! Thank you!
DealerRater
Aug 16, 2021
I was kept informed as to the progress of repairs. Took time because we needed authorization from the warranty company to approve the repairs. Once received the service was prompt, and I am very satisfied with the communications on progress of the repairs.
Job well done!
Thank You
Amazing friendly customer service. Sales and service department works well together, made my experience extremely pleasant. I look forward to own more Mercedes cars. Truly a great experience.
