Customer Testimonials
Excellent, professional, no waiting on arrival, car ready on time. This dealership is a class act. Thanks also to Gabrielle Perez. And to everyone else I encountered at Mercedes of Honolulu.
Paulette is Fabulous!!!! Very professional, clear and concise. Loaner vehicle available is lime juice on a papaya!!
Service advisor Jessica's been very attentive and professional. She is a fabulous service advisor and a great asset for Mercedes-Benz of Honolulu.
I have always received exceptional service every time I have taken my car to Mercedes-Benz of Honolulu. Deven my service writer is professional, knowledgeable, and keeps me informed.
My vehicle was received promptly and efficiently for servicing. I asked for a new battery for my key, and the battery was replaced immediately, with no questions asked, as I watched. My car was returned on time accompanied with accurate paperwork, a new safety check sticker - and it had been washed and vaccumed!
Been working with Gabby P. for the past four years, and she is the best. Always provides me with status updates and arranges a loaner while my car is being serviced.
Craig Hironaka once again did a great job in keeping me apprised. Service department and lounge is very neat and the staff is very friendly and courteous.
Overall, the service event went extremely well. My loaner was ready at the same time that I dropped off my car at the dealership. Craig Hironaka provided his usual great service. The only glitch occurred when I returned the loaner and picked up my vehicle. I had called ahead to let them know that I would be coming by in 20 minutes so that they could bring my vehicle down to the first floor. My wife and I ended up waiting almost 20 minutes for the vehicle even though we had called ahead. Other than that, everything was excellent.
I'm always impressed with the entire service team at this location , Jeff listens to my concerns and addresses it in a professional manner . Thank you team Hawaii
Paulette at the Kona service center was amazing. She and her team diagnosed a problem, informed me in a timely fashion, offered a loaner car as the repair would take time and arranged a discount. The safety was also completed and I didn’t even realize it was due!
Best service. Friendly atmosphere and always have loaner ready while my car is being fixed.
Took my car in for a regular service appt. Gabby is who I work with. She takes the time to inform me of what needs to be done, if I want to do it now or at a later time and kept me updated as service was being performed. Very professional and friendly!!!
Gabrielle Perez, my Service Advisor did an exceptional job in explaining details of my car servicing requirements and ensure that I’m able to get a loaner. My car was well serviced and all that I requested was addressed.
Superior service provided for my 2009 E-350. Management was very informative throughout the entire process from appointment to completing the service. Waiting area was comfortable.
Came in for service of 2019 C300, Gabby did a wonderful job of getting more than just servicing. She always kept me informed of completion and when the transport was sent out. Marc Mcmurray put our paperwork together for a new lease and we drove off with a 2021 C300! We will continue to be a "valued" Mercedes Benz customer. We are so fortunate to be driving a new C300.
I love the fact that Andrew Chen w/ his expertise was humble & knowledgeable. My husband & I was only planning on looking at vehicles, we had Lexus, BMW & Mercedes-Benz in mind, we were welcome w/ kindness. Once we went for a drive w/ Andrew driving as I sat in the back seat to experience the feel of its comfortability, already I was in a Wow experience. Trust me everything about knowing and its availabilitys was Wow and many Wows to go w/ my or our experience. The moment our foot touch outside of the car, my husband had ...
I've been with Warren since 2001. Best service rep ever. Always satisfied with the overall experience.
First of all I want to give Recognition to Kennedy who checked me in. He greeted me with professionalism. I was even more impressed when he escorted me to Warrens office. I truly felt important and cared for. What a great first impression. Warren was exceptional to my needs. He showed compassion when I told him about my sick dog. He earnestly worked on having my car ready that day rather than having it left overnight. I must say that in this industry it is vitally important to be cared for. I myself worked for 40 years at a prestigious hotel ...
Hi. Hats off to Devin in the Service department. Very responsive to wife’s concerns and helping us.
Gabby, who helps me is exceptional. She is honestvon what service the car really needs, arranges a loaner so I have transportation as work is done.
My service coordinator (Devin Kusaka-Gatewood) is just awesome. From day one of my purchase until yesterday he has been consistently helpful in ALL my maintenance and repairs. He explains the maintenance that is required, warranty repairs if covered, and pretty much right on for the length of repairs, and helps coordinate drop off/pick up when loaner cars are not available. He is always a happy-go-lucky guy and brings a smile to my face with all that energy-related attitude. I know he is only doing his job, but in my opinion, he is going above and beyond. He has a ...
Mercedes is always a great experience. From the purchase to customer service. Everyone is extremely dependable and always pleasant.
Great customer service and friendly staff, customer lounge and facility very clean and well maintained. Fast turnaround time and great shuttle service.
Angie was a great sales representative! She was prompt to respond to my online inquiry and was able to get me everything I needed to complete the transaction over the phone. I have yet to receive the vehicle since I live on another island, but I am so excited for it to arrive next week. This was my 1st time purchasing a vehicle sight unseen and Angie made me feel very confident in my selection. Mahalo nui Mercedes-Benz of Honolulu!
Craig Hironaka was very busy (covering for someone else who was out) but he was very diligent and handled things very well.
Marc McMurray did an exception job in helping us with our new SUV.
Excellent customer and car service, as usual. Front office and Gabby were very courteous and professional. Customer for over 10 years.
The Mercedes dealership was outstanding. Other aftermarket repair shops cannot compare to this dealerships operation.
Dwayne, Yuji, and Dean of MB Honolulu were professional and efficient. Great people to deal with.
Chris Farmer and Angie Martinez provided fantastic service and most knowledgeable about the GLE. This is the 4th Mercedes we have purchased from Chris. Always a pleasure. Mahalo piha, Mark.
Exceptional service, efficient operation, friendly atmosphere. No games here. I was in and out within an hour.
Nice lounge and excellent customer service! First time to the and was pleasantly surprised for the professionalism and friendly service received. The tire replacement was nicely done and the total experience was nice.
Warren, service advisor was very helpful and courteous. He did a good job having the technician restoring the alarm blinking red light back in the alarm system.
I enjoy working with my service advisor, Craig Hironaka…always friendly, helpful, and caring, Appreciate the complimentary car wash every time my car is serviced.
Have been using MBZ- HNL for service over the years and work with Jessica Chun (Service Advisor). I recently purchased a CPO from them and I was having some battery issues and called Jessica. She got me on the schedule. Jessica called me with all the details and kept me informed with the issues. She is always professional and very knowledgeable. In this particular visit- she went above and beyond to help me out. I also want to give a shout out to Jerry-who picked me up and drove me back to Kailua in the shuttle. All in all in ...
Craig is the best! He always takes care of our servicing and repair needs quickly and efficiently! We appreciate his communication, and how he always gets the paperwork ready ahead of time, saving so much time! Thank you!
I was kept informed as to the progress of repairs. Took time because we needed authorization from the warranty company to approve the repairs. Once received the service was prompt, and I am very satisfied with the communications on progress of the repairs. Job well done! Thank You
The valet staff was courteous and professional. Jessica always professional.
Everyone was very helpful & courteous . We ordered the vehicle & it arrived as expected
Amazing friendly customer service. Sales and service department works well together, made my experience extremely pleasant. I look forward to own more Mercedes cars. Truly a great experience.
My only complaint would be that I paid for service A in advance but tire rotation wasn’t include? 🤔
Outstanding customer service and the work quality is phenomenal.
The team at Mercedes-Benz of Honolulu was truly exceptional! I had postponed my appointment a number of times due to traffic and each time they were very accomodating and understanding. Brad was our Sales agent and I'd recommend everyone to see him for your next purchase. He went above and beyond during our visit from providing water and coffee to me and the family and providing beach suggestions based on our family preferences. I will continue to shop Mercedes-Benz of Honolulu for future purchases because of this experience and their team!
Excellent service! My service advisor, Gabrielle Perez always takes care of me and always provides me with amazing customer service! Very detailed and will keep in touch with you while your car is being serviced. It’s always a pleasure working with her! Staff at Mercedes Honolulu are all very friendly and helpful, I’ve never have any issues.
Gabrielle was my service writer. She communicated with me, about the service well. Explained what will be done to the vehicle as well as recommended other services.
Mahalo to Marc! I am a very satisfied customer, again.
My service experience was efficient, timely and convenient. My service advisor, Craig, understands the customer's needs and took wonderful care of me! He's one of the reasons why I continue to drive a Mercedes. I also want to add that Ron, the shuttle driver, was polite and punctual.
George provided us with a great buying experience. Thanks
Service is always a big consideration when Im searching for my next ride. MB never falls short on providing the absolute best experience in what can be the most daunting tasks (taking a car in for service can be Uber stressful!).
Best service department anywhere. Devin Kusaka-Gatewood is my service consultant. From the check in to the waiting area to the shuttle ride, everyone I met was courteous, professional and helpful. I've been to service departments all over the island and this by far was the best experience.
Excellent Service Department. My recent visit to the service department was excellent. Clean, safe environment. Good communications. They were very attentive to my needs and my schedule. They are excellent in customer service! Was able to avoid an extra appointment.
Took my car in for pre-paid annual service. Couldn't have been more seamless from start to finish. Had a nice loaner, and I was able to return it first thing the morning after the service (rather than the afternoon it was serviced), which really helped save me time with my full schedule. The place is efficient, all service people helpful, courteous, quick!! Would buy another Mercedes just for the seamless servicing!
Brought car in for safety check. Courteous reception and reasonable time spent for service. Car was washed as extra service.
Ms. Gabrielle Perez (Service Advisor) is always professional and courteous. She promtly returns calls and answers all my questions regarding servicing needs of my vehicle.
The sales man he was very polite and helpful.
Mahalo to Angie Martinez from Honolulu Mercedes and Paulette Gantala from Kona Mercedes Service Center in Kona. They were very attentive to my needs and my schedule. They are excellent in customer service!
Friendly, courteous service from check-in through picking up my car. My service advisor, Jeff De Corte makes sure my car is in tip-top shape.
Mahalo gaby, Mahalo for offering to complete the safety check. I will Call on Friday to set up our appointment. Mahalo nui for your work.
Sales and service staff are excellent and very responsive. I have dealt with MBZ of Honolulu for over 20 years and they earnestly strive to improve their service. Lance Kobayashi is a superb service manager....knowledgeable and very responsive.
My recent visit to the service department was excellent. I was a last minute walk-in appointment and Gabrielle P., service advisor, accepted my case. From the start, she listened to my concerns and confirmed my repair request. Everyone promises a loaner and makes excuses but Gabrielle came through and I received mine a day later. I forgot my keys and remote and gave a call to Gabrielle who was away from her desk but encouraged me to stop by. I did and sure enough, my keys and remote were waiting for me at her desk. Kudos to the technicians who ...
Gabby is wonderful!
Paulette is the best!
Quick service. Clean, safe environment. Good communications. Comfortable waiting area. Friendly shuttle drivers. Good tracking app. Availability of a safety check was helpful. Was able to avoid an extra appointment.
My service advisor is Jeff Decorte. He is always helpful with solving my problem beyond my expectation. This is the reason why we buy or lease our vehicle at this dealership. This dealership is very clean & efficient with start to finish with all the staff. One of the best in US.
Our sales rep Marc was awesome. He was knowledgeable and helped us every step of the way to make our transition from one Benz to another seamless and easy. Tasha helped us get acquainted with our new car and sent follow up emails with more info. The woman that took care of our financing paperwork (so sorry I forgot her name) made sure we understood everything. Service was topnotch and what we'd expect from a Mercedes dealership. Everyone went above and beyond.
Got an appointment the next day! They found some other issues that needed to be fixed and got it done the same day. Took a little longer of course, but gave me time to get lunch and watch the game on TV. Craig explained everything as always!
I've been keeping an eye out for a good deal for a year, to replace my wife's 2012 GLK, that someone turned in early from a lease. Looked at variety of new and used GLC, GLB and GLEs, as well as similar models from other companies. Not a lot of choice and not many deals, especially with COVID, shortages, and living in Hawaii. Last weekend I took our GLK in for a tire pressure sensor, but they found a few other things while doing the safety inspection, so I had several hours to kill. Besides eating and watching TV, ...
The service department are prompt with dealing with my pre-owned car that we recently purchased. The service customer service coordinator's name is Devin Kusaka Gatewood that has been our coordinator when we first leased our two other Mercedes. I highly recommend an outstanding award for his prompt action for our car. On this day Deving was not able to provide us with a loaner, it was my sudden call for service that had to be done loaner's was not available. I was able to go home with the shuttle and my driver was Ansen Robert, who has been ...
When my sports car suddenly broke down while driving, the dealer of Mercedes-Benz called the tow truck repair company to help me. Considering that it was inconvenient for me to pick up the repaired car, they specially arranged a car to come to our home and pick us up to the repair company. I was very moved!
my service advisor: Jessica was awesome and gave me great service!
Great Service
I'm very pleased to be able. to get Mercedes service on Kona. Paulette is terrific!
No pressure to buy. Experience was great compare to other dealership.
Craig Hironaka was excellent as usual! Took care of my service quickly and efficiently, always going the extra mile to make sure all my concerns were met. Really appreciated Keola who stepped in to pick me up when the regular shuttle was delayed.
The sales man, Mr. Dale Payson was excellent. We are happy to meet him and he gave good explanation for the car which we purchased.
Thanks again for Jessica and the Service Dept for exemptional service as always.
I absolutely love bringing my Mercedes Benz here for all of my service needs the staff always work to make it seem as if you are the only priority for them phenomenal experience every time.
Jessica Chun and the team at Mercedes-Benz of Honolulu have always gone out of their way to create exceptional service!
Marc McMurray carries on the legacy of his father at Mercedes-Benz Honolulu by offering outstanding customer support! He truly goes above and beyond to make sure that his clients are well taken care of.
As usual, Jessica Chun took care of my every need in a professional manner. I look forward to working with her againn
My wife's Military Dependent ID was "swallowed" by her 2014 E350 ashtray cover into the depths of the center console on Saturday of the Memorial Day weekend. She needed a prescription medicine refill and an important medical appointment was coming up in several days. No Military Dependent ID; No meds/appointment. So I contacted M-B Honolulu on Saturday and we were fortunate to get a 7:40 am appointment on Tuesday after the long Memorial Day weekend. When I implored the assigned Service Advisor, Devon, how much we needed her ID ASAP, he said he'd do what he could. ...
Craig Hironaka service representative was excellent again in providing assistance.
Top notch service! Paulette Gantala was very awesome and very professional! Made the transaction very comfortable. She made it seem that we were old friends even though it was the first time in meeting her.
Excellent and friendly service. Samuel was patient, easy to work with and answered all my questions regarding the purchasing of the vehicle. Showroom was bright and clean.
I was greeted immediately for my service appointment. The time selected apparently was super busy with customers checking in and out for service. In spite of the craziness, my appointment time was honored and the work was completed on time as agreed. Well done on the teams' part to honor time commitments despite the craziness of the day.
My service advisor, Gabriella, is fantastic. My daily schedule is very hectic with a full schedule that is in constant flux. She was able to accommodate my needs. Excellent work by a great team.
Service was excellent and prompt. Waiting on call back for training on parking.
I brought my car in for the annual service. Customer service was excellent.
Service department and lounge is great. I always have a great experience when I drop off my vehicle for service. Representative is always friendly and answers my questions. The lounge has coffee and water for the short time I am there. Toilets are clean, air conditioned, and smell good.
I had an appointment for a service at the Kailua Kona Mercedes Service Center. Both Paulette and Herman were and have always been amazing. They are both attentive, kind and detail oriented. I only wish Mercedes had an actual dealership on Hawaii Island. It certainly would give BMW some much needed competition.
Despite a lack of loaner vehicles, I was able to get the service done as expected. Jessica kept me apprised of the situation and when each step was being finished. I purchased another 2-yr. service plan after my discussion with her.
Excellent dealership. Great and friendly people!!! Thanks to Dwayne, Dean and Tasha for all your help Highly recommend.
Dale Payson is the best. He is so involved in making the process a great experience especially for a Totally Disabled US Army Veteran. The accommodation that I got from him is excellent from finding the right car, doing the paperwork process which is very smooth and financially making the purchase. And he never stopped ther, after the purchased he has the time of teaching me how to operate the GLC. Very hands-on guy. Thanks
Craig Hironaka is excellent and I would recommend him.
The staff is awesome, and very attentive,and go above and beyond
Dale Payson is truly a service oriented individual. As a Mercedes Advisor, Dale truly understands the complexities of our society today, and therefore when I reached out to regarding my needs he immediately fulfilled it exactly what I wanted. No beating around the bush or providing an alternative price. In 24 hours, the car was bought. Dale is a professional at what he does and represents Mercedes with the utmost integrity. Leatrice a. Grantham
Purchased our new special order car from Mercedes-Benz of Honolulu. Our salesman Yuji was great and guided us through the purchase and delivery with courtesy and professionalism. A discrepancy with our selected option list was settled in our favor. We could not be happier with our buying experience.
Maintenance done to my satisfaction. Loaner car was available
Kawika did great and provided all I asked for. I appreciated his dedication to helping me get what I needed. Mahalo!
Mahalo nui loa to Paulette at Mercedes-Benz Kailua-Kona for her service with true aloha. She is helpful, informative, and knowledgeable in her work practices. We are very happy with the service we receive 🙂
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