Customer Testimonials
George provided us with a great buying experience. Thanks
Service is always a big consideration when Im searching for my next ride. MB never falls short on providing the absolute best experience in what can be the most daunting tasks (taking a car in for service can be Uber stressful!).
Best service department anywhere. Devin Kusaka-Gatewood is my service consultant. From the check in to the waiting area to the shuttle ride, everyone I met was courteous, professional and helpful. I've been to service departments all over the island and this by far was the best experience.
Excellent Service Department. My recent visit to the service department was excellent. Clean, safe environment. Good communications. They were very attentive to my needs and my schedule. They are excellent in customer service! Was able to avoid an extra appointment.
Took my car in for pre-paid annual service. Couldn't have been more seamless from start to finish. Had a nice loaner, and I was able to return it first thing the morning after the service (rather than the afternoon it was serviced), which really helped save me time with my full schedule. The place is efficient, all service people helpful, courteous, quick!! Would buy another Mercedes just for the seamless servicing!
Brought car in for safety check. Courteous reception and reasonable time spent for service. Car was washed as extra service.
Ms. Gabrielle Perez (Service Advisor) is always professional and courteous. She promtly returns calls and answers all my questions regarding servicing needs of my vehicle.
The sales man he was very polite and helpful.
Mahalo to Angie Martinez from Honolulu Mercedes and Paulette Gantala from Kona Mercedes Service Center in Kona. They were very attentive to my needs and my schedule. They are excellent in customer service!
Friendly, courteous service from check-in through picking up my car. My service advisor, Jeff De Corte makes sure my car is in tip-top shape.
Mahalo gaby, Mahalo for offering to complete the safety check. I will Call on Friday to set up our appointment. Mahalo nui for your work.
Sales and service staff are excellent and very responsive. I have dealt with MBZ of Honolulu for over 20 years and they earnestly strive to improve their service. Lance Kobayashi is a superb service manager....knowledgeable and very responsive.
My recent visit to the service department was excellent. I was a last minute walk-in appointment and Gabrielle P., service advisor, accepted my case. From the start, she listened to my concerns and confirmed my repair request. Everyone promises a loaner and makes excuses but Gabrielle came through and I received mine a day later. I forgot my keys and remote and gave a call to Gabrielle who was away from her desk but encouraged me to stop by. I did and sure enough, my keys and remote were waiting for me at her desk. Kudos to the technicians who ...
Gabby is wonderful!
Paulette is the best!
Quick service. Clean, safe environment. Good communications. Comfortable waiting area. Friendly shuttle drivers. Good tracking app. Availability of a safety check was helpful. Was able to avoid an extra appointment.
My service advisor is Jeff Decorte. He is always helpful with solving my problem beyond my expectation. This is the reason why we buy or lease our vehicle at this dealership. This dealership is very clean & efficient with start to finish with all the staff. One of the best in US.
Our sales rep Marc was awesome. He was knowledgeable and helped us every step of the way to make our transition from one Benz to another seamless and easy. Tasha helped us get acquainted with our new car and sent follow up emails with more info. The woman that took care of our financing paperwork (so sorry I forgot her name) made sure we understood everything. Service was topnotch and what we'd expect from a Mercedes dealership. Everyone went above and beyond.
Got an appointment the next day! They found some other issues that needed to be fixed and got it done the same day. Took a little longer of course, but gave me time to get lunch and watch the game on TV. Craig explained everything as always!
I've been keeping an eye out for a good deal for a year, to replace my wife's 2012 GLK, that someone turned in early from a lease. Looked at variety of new and used GLC, GLB and GLEs, as well as similar models from other companies. Not a lot of choice and not many deals, especially with COVID, shortages, and living in Hawaii. Last weekend I took our GLK in for a tire pressure sensor, but they found a few other things while doing the safety inspection, so I had several hours to kill. Besides eating and watching TV, ...
The service department are prompt with dealing with my pre-owned car that we recently purchased. The service customer service coordinator's name is Devin Kusaka Gatewood that has been our coordinator when we first leased our two other Mercedes. I highly recommend an outstanding award for his prompt action for our car. On this day Deving was not able to provide us with a loaner, it was my sudden call for service that had to be done loaner's was not available. I was able to go home with the shuttle and my driver was Ansen Robert, who has been ...
When my sports car suddenly broke down while driving, the dealer of Mercedes-Benz called the tow truck repair company to help me. Considering that it was inconvenient for me to pick up the repaired car, they specially arranged a car to come to our home and pick us up to the repair company. I was very moved!
my service advisor: Jessica was awesome and gave me great service!
Great Service
I'm very pleased to be able. to get Mercedes service on Kona. Paulette is terrific!
No pressure to buy. Experience was great compare to other dealership.
Craig Hironaka was excellent as usual! Took care of my service quickly and efficiently, always going the extra mile to make sure all my concerns were met. Really appreciated Keola who stepped in to pick me up when the regular shuttle was delayed.
The sales man, Mr. Dale Payson was excellent. We are happy to meet him and he gave good explanation for the car which we purchased.
Thanks again for Jessica and the Service Dept for exemptional service as always.
I absolutely love bringing my Mercedes Benz here for all of my service needs the staff always work to make it seem as if you are the only priority for them phenomenal experience every time.
Jessica Chun and the team at Mercedes-Benz of Honolulu have always gone out of their way to create exceptional service!
Marc McMurray carries on the legacy of his father at Mercedes-Benz Honolulu by offering outstanding customer support! He truly goes above and beyond to make sure that his clients are well taken care of.
As usual, Jessica Chun took care of my every need in a professional manner. I look forward to working with her againn
My wife's Military Dependent ID was "swallowed" by her 2014 E350 ashtray cover into the depths of the center console on Saturday of the Memorial Day weekend. She needed a prescription medicine refill and an important medical appointment was coming up in several days. No Military Dependent ID; No meds/appointment. So I contacted M-B Honolulu on Saturday and we were fortunate to get a 7:40 am appointment on Tuesday after the long Memorial Day weekend. When I implored the assigned Service Advisor, Devon, how much we needed her ID ASAP, he said he'd do what he could. ...
Craig Hironaka service representative was excellent again in providing assistance.
Top notch service! Paulette Gantala was very awesome and very professional! Made the transaction very comfortable. She made it seem that we were old friends even though it was the first time in meeting her.
Excellent and friendly service. Samuel was patient, easy to work with and answered all my questions regarding the purchasing of the vehicle. Showroom was bright and clean.
I was greeted immediately for my service appointment. The time selected apparently was super busy with customers checking in and out for service. In spite of the craziness, my appointment time was honored and the work was completed on time as agreed. Well done on the teams' part to honor time commitments despite the craziness of the day.
My service advisor, Gabriella, is fantastic. My daily schedule is very hectic with a full schedule that is in constant flux. She was able to accommodate my needs. Excellent work by a great team.
Service was excellent and prompt. Waiting on call back for training on parking.
I brought my car in for the annual service. Customer service was excellent.
Service department and lounge is great. I always have a great experience when I drop off my vehicle for service. Representative is always friendly and answers my questions. The lounge has coffee and water for the short time I am there. Toilets are clean, air conditioned, and smell good.
I had an appointment for a service at the Kailua Kona Mercedes Service Center. Both Paulette and Herman were and have always been amazing. They are both attentive, kind and detail oriented. I only wish Mercedes had an actual dealership on Hawaii Island. It certainly would give BMW some much needed competition.
Despite a lack of loaner vehicles, I was able to get the service done as expected. Jessica kept me apprised of the situation and when each step was being finished. I purchased another 2-yr. service plan after my discussion with her.
Excellent dealership. Great and friendly people!!! Thanks to Dwayne, Dean and Tasha for all your help Highly recommend.
Dale Payson is the best. He is so involved in making the process a great experience especially for a Totally Disabled US Army Veteran. The accommodation that I got from him is excellent from finding the right car, doing the paperwork process which is very smooth and financially making the purchase. And he never stopped ther, after the purchased he has the time of teaching me how to operate the GLC. Very hands-on guy. Thanks
Craig Hironaka is excellent and I would recommend him.
The staff is awesome, and very attentive,and go above and beyond
Dale Payson is truly a service oriented individual. As a Mercedes Advisor, Dale truly understands the complexities of our society today, and therefore when I reached out to regarding my needs he immediately fulfilled it exactly what I wanted. No beating around the bush or providing an alternative price. In 24 hours, the car was bought. Dale is a professional at what he does and represents Mercedes with the utmost integrity. Leatrice a. Grantham
Purchased our new special order car from Mercedes-Benz of Honolulu. Our salesman Yuji was great and guided us through the purchase and delivery with courtesy and professionalism. A discrepancy with our selected option list was settled in our favor. We could not be happier with our buying experience.
Maintenance done to my satisfaction. Loaner car was available
Kawika did great and provided all I asked for. I appreciated his dedication to helping me get what I needed. Mahalo!
Mahalo nui loa to Paulette at Mercedes-Benz Kailua-Kona for her service with true aloha. She is helpful, informative, and knowledgeable in her work practices. We are very happy with the service we receive 🙂
Great service as usual. I have always felt important and Devon always took good care of my 2020 GLC SUV.
I appreciate the service and attention that Angie Martinez and Paulette (Big Island) gave. They have been instrumental in my decision to purchase my Mercedes.
This was a service appointment. I would recommend Jessica but not a vehicle purchase. The maintenance has always been great and always ask for Jessica to be my advisor.
Kawika made the process quick and efficient. He didn’t try and trap me in the dealership for hours like other car salespeople. I couldn’t be happier with the service I revived.
Gabby was awesome! Resolution oriented, friendly, knowledgeable and efficient! Had a nail in the tire and thought I would need to replace. They could patch it on top of doing our recall, service and maintenance all at the same time.
Went in for routine maintenance. Took exactly as long as they told me. No surprises!
Jessica Chun was very courteous and polite when explaining what the service to my car would entail. She explained everything in detail. I was very impressed. Very good employee.
The entire experience from the time of arrival for service until the time of departure was smooth and pleasant. All involved deserve to be complimented for giving such service.
Fantastic and attentive service. Beautiful facility.
Have been buying cars from Kanoe for 15 years and he is awesome. His 100% commitment to the highest level of customer service in all areas is solid and consistent, which is why we keep coming back. Beka in finance made that part easy, fast and a great experience and appreciate her professionalism and expertise. Tasha always does a great job as well, explaining all the features and putting that final touch before driving away in your new car. Dennis and his Management at MB Honolulu has truly embraced the right culture.
Many thanks to Devon, Service Advisor. Excellent Customer Service! Everything was explained and he kept me informed throughout the whole process. Vehicle was ready on time as promised. Thank you. again.
Road side service was so slow responded But Dealer done good job replace 2 new tires. I want to reverse my comments made earlier. Thanks
From start to finish, Yuji made my leasing process seamless. Very polite and answered all my questions. And now, I love driving around in my new Benz. Thank you!
Very good experience, Dale Payson is an exceptional sales rep
Replacement of tire was taken care of quickly and efficiently.
As always - Gabby was amazing and assisted me from A to Z with the needed repairs on my vehicle. This dealership is amazing and the service is the best!
It was a seamless and positive experience. Extremely professional service and attention to my wants and needs in acquiring a new car. I have already referred friends and feel confident I will go back for my next car as well.
It’s always a pleasure working with Gabby as my service advisor and Malia in the loaner department both ladies are very knowledgeable, friendly, and sweet.
outstanding experience. Dale Payson, was as usual, the best. Told him what i was looking for and find my perfect vehicle in one day. Smooth and professional process from start to finish.
My car service was carried out with perfection, exactly what I had come to expect from Craig Hironaka after 15 years. Because of Craigs consistently outstanding service for which we appreciate, my husband and I will continue to purchase our cars from this dealership. Floor Manager Pat and Ron Loo also merit a shout-out.
Top notch. The service department was completely professional. They resolved my issue, washed my car and got me a loaner, a 2021 C300. It was nice driving that around while repairs were done to my 2017 E300. I liked it so much that I purchased an extended warranty. I would like to recognize to people. Warren Ishii- My service advisor Rebekah Ide- The sales representative for my extended warranty.
Pride is service displayed throughout the entire process
Just bought a new Mercedes SUV. Everything about the process was great and very smooth. My salesman, Brad Thiessen, was professional and helpful every step of the way. When I picked up the car, the rest of the staff was great as well. I am truly a happy client of Mercedes.
Warren was spectacular as always. He kept me informed every step of the way which is why I am a lifetime customer of MB of Honolulu!!
Excellent overall from the Staff, facilities, service, and products. I highly recommended Mercedes-Benz to everyone. My dad was a part of Mercedes-Benz Family and I am gladly that I owned a MB car although the maintenance was kinda expensive. XD Thank You, Mercedes-Benz Honolulu.
Craig is great. Very easy to talk with and keeps me updated on status of the repair.
Service is always so easy! We have Sprinters for our business and Mercedes for our family, and everything always goes so smoothly at each side! So thankful for Craig and Greg, they are so professional, get the job done right the first time every time, and their customer service is just unmatched! Thank you!
Ive bought about 7 new cars in my life; and this was by far the most relaxing experience. They werent pushy, they were friendly, and the environment was comfortable. Didnt feel like we waiting around being played between salesperson and manager.
Very friendly and knowledgeable about the Vehicle! Felt very comfortable the entire time. Financing had a broad selection and payments made easy. They went the extra mile to help us with our purchase.
Great customer service! Easy to schedule and always provide a loaner.
Professional competent and nice all the way around. I feel safer in my car knowing I had it serviced at Mercedes. Wouldn ‘t take anywhere else.
From scheduling, drop off and pickup. Nothing but top quality service all throughout the process. I would like to recognize my service advisor Warren. Warren is a consumate professional and ensured my car was well taken care of. Also, I would like to recognize Malia who was the associate who set me up with my loaner. Malia was extremely courteous and just an overall sweetheart.
Mercedes Benz of Honolulu, was fantastic. Especially the salesman Mr. Chang. The service dept not as good as sales dept. but maybe they will improve. There are issues and their diagnostic machine says all good but the physical issues are plainly there. My service guy said he will go back snd talk to technician
My service adviser, Warren, is the ABSOLUTE best! His is extremely knowledgeable and has a marvelous attention to detail. I will ALWAYS use MB for my service as it is dependable. Warren told me about the 3 year service policy which I purchased as I know he will always take care of my vehicle in the finest way. My recent service was absolutely outstanding!
Craig is very customer service oriented and cares about customer satisfaction. Even while on his vacation he made it a point to contact me to let me know my car was serviced and ready. Warren was also helpful when coordinating my pick up and cashing me out. My shuttle pick up driver Jerry was also very timely and pleasant. Thank you Craig, Warren and Jerry!
Friendly, reliable, knowledgeable staff. Service advisor went above and beyond in assisting with questions, suggestions and solutions regarding next service. service was extremely quick and efficient. Employees worked with is Paulette in Kona and another associate on Oahu but his name will not allow me to submit my response. Second associates Initial is Q H. Quang Huynh
Drove in to check my low air tire. Jessica gave us quick, friendly service. Got our problem fixed, we were on our way!
Fantastic Service, but still kind of expensive. I guess thats what you pay for quality service. I guess what I am typing is not enough to submit my comments.
We are very happy. I would like to say Quang Huynh was very instrumental in us buying this car. He was great. Larry Light
This is my 2nd GLA250. It has been a joy to drive and my salesperson Marc McMurray has once again provided impeccable service.
The service center is very clean and organized. I have an older model car and Paulette, is very helpful, friendly and excellent on explaining the repairs needed and the costs. Thank you Mercedes of Honolulu, so much for opening up the satellite service center in Kailua-Kona. We have been starved for good quality service and repairs on our Mercedes. I look forward to the opening of a sales/showroom soon, much needed.
When I arrived and provided my name, the guy could not find it. He wasn't really service or Aloha minded and eventually found it and sent me to sit outside Craig's office.
Our first MB purchase...no pressure and no hassles. Liked our salesman "Lito." He was informative without being pushy. From the time we arrived to the time we left, everyone was super.
Warren is the best SA 18 years and counting. He always takes care of us in a friendly professional manner. I appreciate him and hope he doesn’t retire too soon! Thanks to Malia for her friendly assistance in getting us fixed up with a loaner. Thanks to Ian for going above and beyond in locating my misplaced jacket. Sincerely, Amy Dela Cruz
Every category of customer service is excellent all staffs are super friendly,helpful and knowledgeable. They all have excellent personality and very professional skills. I am very happy and lucky to get their services.
Service representative Devin was very professional and knowledgeable. He took care of my first service and other issues noted.
Craig is awesome! He is courteous, gets you in and out and mainly practical.
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