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Sales: (808) 592-5600 Service: (808) 592-5151
Open Today! Sales: Tue 9am-6pm

Fletcher Jones Guest Services

At Mercedes-Benz of Honolulu, we want to be your first port of call for every automotive need. Listed below are just a few of the services we can provide for our guests to ensure the best experience possible.

Lease Return Center

As a Mercedes-Benz Lease Return Center, we can provide end of lease services no matter which Mercedes Benz dealership you originally leased your vehicle from. We’ll arrange a personal consultation, and then find the best lease end option to meet your needs.

  • If your lease is maturing soon, we strongly suggest arranging a pre-inspection to assess wear and tear, review your repair options, and conduct any work that needs to be done.
  • Close to your maximum allowable mileage? Let us waive up to 5 months of lease payments with “Loyalty Accelerator Credits.”
  • Have you fallen head over heels with your current Mercedes-Benz? Do you want to keep it? No problem. We’ll provide you with all the details and arrange financing options.
  • No time to drive to Mercedes-Benz of Honolulu to receive an inspection, turn in your lease, or drive a home a new model? No problem — we can come to you instead.


Rescue Assist SM

Rescue Assist? is free to use and available in twenty-three languages. Here’s what you need to know:

  • A smartphone or tablet with internet connection and a built-in camera function is required to access a vehicle’s schematic.
  • Every model has its own QR code installed in two locations – on the inside of the fuel door and the other on the driver’s side door post (B-pillar).
  • QR codes are equipped in all Mercedes-Benz vehicles in production as of 11/1/13, and are now available to retrofit on all Mercedes-Benz vehicles dating back to 1990.

Come in today to get your Rescue Assist? installed and receive a complimentary multi-point inspection.


To download a QR Reader

Go to your device’s app store and search for QR readers. Download the reader you prefer.

To scan the QR code within the Mercedes-Benz vehicles

Open the QR reader app on your smartphone or tablet and find one of the two QR code decals located on the vehicle. Hold your device in front of the decal, press the button to scan, or wait until the reader focuses and takes you to the vehicle’s schematic.

The Key to Your Security

How to order a spare or replacement key

Our scrutiny is your peace of mind.

Only you, or someone authorized by you can order a replacement key. In order to do so, Mercedes-Benz of Honolulu will require proof of identity and vehicle ownership with original documents, including the following information.*

If you are the current owner of the vehicle:

  • The vehicle’s current state registration.
  • A current identity card, passport, or driver’s license.

If you are an authorized person:

  • The vehicle’s current state registration.
  • A current identity card, passport, or drivers license for the authorized individual.
  • Signed and dated authorization from the owner of the vehicle for which the key is being requested.

Activating your key

Once you, or an authorized person, has provided the appropriate documents, Mercedes-Benz of Honolulu will need to synchronize the key to your vehicle before it can be used. In order to do so, we will need access to your vehicle.


*duplicated or photocopied documentation will not be accepted.

Prepaid Maintenance

Mercedes-Benz Star Service Prepaid Maintenance offers a simple and convenient way for customers to prepay for required services, so they know critical maintenance needs are taken care of – right from the start. The plan proves the following valuable benefits:

  • 30% savings versus purchasing maintenance as you go*
  • Potential increase in residual value, making Prepaid Maintenance payments as low as $19/month when purchased with lease**
  • Potential increase in resale value
  • The convenience of having paid for maintenance in advance
  • Mercedes-Benz technicians using Genuine Mercedes-Benz Parts

In addition, by prepaying for service in an authorized Mercedes-Benz dealership, customers can maintain the outstanding Mercedes-Benz performance they fell in love with, while guarding against the potential future increases in parts and service costs. We will be happy to provide you with more information once you have submitted your request.


For details, exclusions and limitations on Mercedes-Benz Star Service Pre-Paid Maintenance, contact Mercedes-Benz of Honolulu, or visit

* Savings may vary by dealer. ** Savings vary by model.

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(808) 592-5600

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(808) 592-5151

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818 Kapiolani Boulevard • Honolulu, HI 96813

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Today's Hours:

Open Today! Sales: Tue 9am-6pm

Open Today! Service & Parts: Tue 7am-5pm

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Mercedes-Benz of Honolulu -157.8555535, 21.3000419.