The distinctiveness of a Mercedes-Benz vehicle begins with the quality of its Mercedes-Benz parts and accessories. Every component is artfully designed and promises superior performance, reliability, and longevity. Aftermarket parts won’t do your Mercedes-Benz justice; they simply aren’t strong enough to accommodate its advanced engine, transmission, brake system, etc. for long periods. They also don’t offer the same level of fit of the genuine parts you can find at our Mercedes-Benz parts center, which have been fabricated to precisely fit your vehicle instead of appeal to mass-market options. That’s why we recommend nothing but OEM parts to our customers for all their services, repairs, and enhancements!
Perhaps best of all, each part in our inventory is backed by a Parts Limited Warranty, doubling the peace of mind you can only get from buying Mercedes-Benz original parts. The Mercedes-Benz Parts Limited Warranty includes the protections of:
Don’t forget to check out our parts specials as well as our Mercedes-AMG® accessories before submitting an order!
Need to change your Mercedes-Benz key battery or replace the key altogether? Only you or someone you authorize will be able to order a replacement key for your Mercedes-Benz. To provide you or your representative with a replacement key, we require proof of identity and vehicle ownership with original documents. Here’s what we need.
The current state registration for the vehicle.
A current driver’s license, identity card, or passport
The current state registration for the vehicle.
A current driver’s license, identity card, or passport.
Signed and dated authorization from the vehicle’s owner.
Activating Your Key
After we receive the appropriate documentation, we’ll need to synchronize the new key with your car. We can’t program your new key remotely, whether you live nearby in Honolulu, or further away in Pearl City or Ewa Beach. Programming a key fob requires that the vehicle be in the same vicinity as the key fob. Contact our Mercedes-Benz Parts Center with questions about Mercedes-Benz key fob replacement cost and more!
Mahalo nui loa to Paulette at Mercedes-Benz Kailua-Kona for her service with true aloha. She is helpful, informative, and knowledgeable in her work practices. We are very happy with the service we receive 🙂
Great service as usual. I have always felt important and Devon always took good care of my 2020 GLC SUV.
I appreciate the service and attention that Angie Martinez and Paulette (Big Island) gave. They have been instrumental in my decision to purchase my Mercedes.
This was a service appointment. I would recommend Jessica but not a vehicle purchase. The maintenance has always been great and always ask for Jessica to be my advisor.
Kawika made the process quick and efficient. He didn’t try and trap me in the dealership for hours like other car salespeople. I couldn’t be happier with the service I revived.
Gabby was awesome! Resolution oriented, friendly, knowledgeable and efficient! Had a nail in the tire and thought I would need to replace. They could patch it on top of doing our recall, service and maintenance all at the same time.
Went in for routine maintenance. Took exactly as long as they told me. No surprises!
Jessica Chun was very courteous and polite when explaining what the service to my car would entail. She explained everything in detail. I was very impressed. Very good employee.
The entire experience from the time of arrival for service until the time of departure was smooth and pleasant. All involved deserve to be complimented for giving such service.
Fantastic and attentive service. Beautiful facility.
Have been buying cars from Kanoe for 15 years and he is awesome. His 100% commitment to the highest level of customer service in all areas is solid and consistent, which is why we keep coming back. Beka in finance made that part easy, fast and a great experience and appreciate her professionalism and expertise. Tasha always does a great job as well, explaining all the features and putting that final touch before driving away in your new car. Dennis and his Management at MB Honolulu has truly embraced the right culture.
Many thanks to Devon, Service Advisor. Excellent Customer Service! Everything was explained and he kept me informed throughout the whole process. Vehicle was ready on time as promised. Thank you. again.
Road side service was so slow responded
But Dealer done good job replace 2 new tires.
I want to reverse my comments made earlier.
Thanks
From start to finish, Yuji made my leasing process seamless. Very polite and answered all my questions. And now, I love driving around in my new Benz. Thank you!
Very good experience, Dale Payson is an exceptional sales rep
Replacement of tire was taken care of quickly and efficiently.
As always - Gabby was amazing and assisted me from A to Z with the needed repairs on my vehicle. This dealership is amazing and the service is the best!
It was a seamless and positive experience. Extremely professional service and attention to my wants and needs in acquiring a new car. I have already referred friends and feel confident I will go back for my next car as well.
It’s always a pleasure working with Gabby as my service advisor and Malia in the loaner department both ladies are very knowledgeable, friendly, and sweet.
outstanding experience. Dale Payson, was as usual, the best. Told him what i was looking for and find my perfect vehicle in one day. Smooth and professional process from start to finish.
My car service was carried out with perfection, exactly what I had come to expect from Craig Hironaka after 15 years. Because of Craigs consistently outstanding service for which we appreciate, my husband and I will continue to purchase our cars from this dealership.
Floor Manager Pat and Ron Loo also merit a shout-out.
Top notch. The service department was completely professional. They resolved my issue, washed my car and got me a loaner, a 2021 C300. It was nice driving that around while repairs were done to my 2017 E300. I liked it so much that I purchased an extended warranty. I would like to recognize to people.
Warren Ishii- My service advisor
Rebekah Ide- The sales representative for my extended warranty.
Pride is service displayed throughout the entire process
Just bought a new Mercedes SUV. Everything about the process was great and very smooth. My salesman, Brad Thiessen, was professional and helpful every step of the way. When I picked up the car, the rest of the staff was great as well. I am truly a happy client of Mercedes.
Warren was spectacular as always. He kept me informed every step of the way which is why I am a lifetime customer of MB of Honolulu!!
Excellent overall from the Staff, facilities, service, and products. I highly recommended Mercedes-Benz to everyone. My dad was a part of Mercedes-Benz Family and I am gladly that I owned a MB car although the maintenance was kinda expensive. XD Thank You, Mercedes-Benz Honolulu.
Craig is great. Very easy to talk with and keeps me updated on status of the repair.
Service is always so easy! We have Sprinters for our business and Mercedes for our family, and everything always goes so smoothly at each side! So thankful for Craig and Greg, they are so professional, get the job done right the first time every time, and their customer service is just unmatched! Thank you!
Ive bought about 7 new cars in my life; and this was by far the most relaxing experience. They werent pushy, they were friendly, and the environment was comfortable. Didnt feel like we waiting around being played between salesperson and manager.
Very friendly and knowledgeable about the Vehicle! Felt very comfortable the entire time. Financing had a broad selection and payments made easy. They went the extra mile to help us with our purchase.
Great customer service! Easy to schedule and always provide a loaner.
Professional competent and nice all the way around. I feel safer in my car knowing I had it serviced at Mercedes. Wouldn ‘t take anywhere else.
From scheduling, drop off and pickup. Nothing but top quality service all throughout the process. I would like to recognize my service advisor Warren. Warren is a consumate professional and ensured my car was well taken care of. Also, I would like to recognize Malia who was the associate who set me up with my loaner. Malia was extremely courteous and just an overall sweetheart.
Mercedes Benz of Honolulu, was fantastic. Especially the salesman Mr. Chang.
The service dept not as good as sales dept. but maybe they will improve. There are issues and their diagnostic machine says all good but the physical issues are plainly there. My service guy said he will go back snd talk to technician
My service adviser, Warren, is the ABSOLUTE best! His is extremely knowledgeable and has a marvelous attention to detail. I will ALWAYS use MB for my service as it is dependable. Warren told me about the 3 year service policy which I purchased as I know he will always take care of my vehicle in the finest way. My recent service was absolutely outstanding!
Craig is very customer service oriented and cares about customer satisfaction. Even while on his vacation he made it a point to contact me to let me know my car was serviced and ready. Warren was also helpful when coordinating my pick up and cashing me out. My shuttle pick up driver Jerry was also very timely and pleasant. Thank you Craig, Warren and Jerry!
Drove in to check my low air tire. Jessica gave us quick, friendly service. Got our problem fixed, we were on our way!
Fantastic Service, but still kind of expensive.
I guess thats what you pay for quality service.
I guess what I am typing is not enough to submit my comments.
We are very happy.
I would like to say Quang Huynh was very instrumental in us buying this car. He was great.
Larry Light
This is my 2nd GLA250. It has been a joy to drive and my salesperson Marc McMurray has once again provided impeccable service.
Warren is the best SA 18 years and counting. He always takes care of us in a friendly professional manner. I appreciate him and hope he doesn’t retire too soon! Thanks to Malia for her friendly assistance in getting us fixed up with a loaner. Thanks to Ian for going above and beyond in locating my misplaced jacket. Sincerely, Amy Dela Cruz
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818 Kapiolani Boulevard • Honolulu, HI 96813
Get DirectionsOpen Today! Sales: 9am-6pm
Open Today! Service & Parts: 7am-5pm
