During this time, we are providing options such as No Contact Service Drop-Of, Online Payments and A/C Vent Disinfectant for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Honolulu.
A representative is available to assist you by phone at (808) 592-5151, chat or text.
Trust your tire care to our Master Certified technicians, who will get to work on your vehicle, cutting out regular ordering and shipping procedures found elsewhere.
Your Mercedes-Benz is designed with specific tire requirements, which are available with any Mercedes Original or Mercedes Original Extended tires.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Restrictions apply. Offer only valid on eligible OEM, OEA, and WIN on-program tires from Bridgestone, Continental, Cooper, Dunlop, Goodyear, Pirelli, and other select tire brands. Tires must be dealer-installed by November 7, 2021, to qualify for the offer. Taxes, Installation, tire disposal, and other fees are separate and may apply for each tire. Excludes previous purchases. Offer valid only for use on Mercedes-Benz passenger cars. Offer not valid for use on Mercedes-Benz Sprinters or Freightliner Sprinters. No cash value. Void where prohibited by law. See Mercedes-Benz of Honolulu for details.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
At Mercedes-Benz of Honolulu, we offer a wide range of tire maintenance service to help preserve your tire treads. Whether you need your tires balanced or your wheels aligned, we’ve got you covered. Here are some of the tire and wheel service options you can expect when you choose an Authorized Mercedes-Benz dealer:
Every tire we sell comes with road hazard protection & roadside assistance. All eligible tires purchased at Mercedes-Benz of Honolulu include 24-month road hazard coverage.
We carry a full line of Mercedes-Benz Authorized Tires with COMPLIMENTARY 24-Month Road Hazard Protection! For additional coverage, you can add First Class Wheel and Tire Protection Plus.
Tires are an essential component of your Mercedes-Benz driving experience, and can be a stylish accessory. They provide the four points of contact between your vehicle and the road, and affect acceleration, braking, cornering and the overall safety of your vehicle. At Mercedes-Benz of Honolulu, you can be confident that the correct tires at the right size will be used on your vehicle. We offer you high-quality tires – approved by Mercedes-Benz – designed for each model’s suspension and performance capability.
While other tire shops may (or may not) offer the same brands and basic types of tires, Mercedes-Benz of Honolulu knows Mercedes-Benz vehicles and their tire requirements better than anyone else. A common misconception is that tires are more expensive at a dealership. The truth is that Mercedes-Benz of Honolulu offers competitive pricing on national brand tires, specifically designed for your Mercedes-Benz vehicle. We carry all OEM tires such as Bridgestone, Continental, Dunlop, Goodyear, Michelin, and Pirelli.
One visit to our Honolulu service center and the Fletcher Jones service difference becomes clear.
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Guest Lounge
After Hours Vehicle Service Drop Off
Complimentary Hi-Speed WiFi
Communicate via text, email or phone w/ your service advisor
Excellent, professional, no waiting on arrival, car ready on time.
This dealership is a class act. Thanks also to Gabrielle Perez.
And to everyone else I encountered at Mercedes of Honolulu.
Paulette is Fabulous!!!!
Very professional, clear and concise. Loaner vehicle available is lime juice on a papaya!!
Service advisor Jessica's been very attentive and professional. She is a fabulous service advisor and a great asset for Mercedes-Benz of Honolulu.
I have always received exceptional service every time I have taken my car to Mercedes-Benz of Honolulu. Deven my service writer is professional, knowledgeable, and keeps me informed.
My vehicle was received promptly and efficiently for servicing. I asked for a new battery for my key, and the battery was replaced immediately, with no questions asked, as I watched. My car was returned on time accompanied with accurate paperwork, a new safety check sticker - and it had been washed and vaccumed!
Been working with Gabby P. for the past four years, and she is the best. Always provides me with status updates and arranges a loaner while my car is being serviced.
Craig Hironaka once again did a great job in keeping me apprised. Service department and lounge is very neat and the staff is very friendly and courteous.
Overall, the service event went extremely well. My loaner was ready at the same time that I dropped off my car at the dealership. Craig Hironaka provided his usual great service. The only glitch occurred when I returned the loaner and picked up my vehicle. I had called ahead to let them know that I would be coming by in 20 minutes so that they could bring my vehicle down to the first floor. My wife and I ended up waiting almost 20 minutes for the vehicle even though we had called ahead. Other than that, everything was excellent.
I'm always impressed with the entire service team at this location , Jeff listens to my concerns and addresses it in a professional manner . Thank you team Hawaii
Paulette at the Kona service center was amazing. She and her team diagnosed a problem, informed me in a timely fashion, offered a loaner car as the repair would take time and arranged a discount. The safety was also completed and I didn’t even realize it was due!
Best service. Friendly atmosphere and always have loaner ready while my car is being fixed.
Took my car in for a regular service appt. Gabby is who I work with. She takes the time to inform me of what needs to be done, if I want to do it now or at a later time and kept me updated as service was being performed. Very professional and friendly!!!
Gabrielle Perez, my Service Advisor did an exceptional job in explaining details of my car servicing requirements and ensure that I’m able to get a loaner. My car was well serviced and all that I requested was addressed.
Superior service provided for my 2009 E-350.
Management was very informative throughout the entire process from appointment to completing the service.
Waiting area was comfortable.
Came in for service of 2019 C300, Gabby did a wonderful job of getting more than just servicing. She always kept me informed of completion and when the transport was sent out. Marc Mcmurray put our paperwork together for a new lease and we drove off with a 2021 C300! We will continue to be a "valued" Mercedes Benz customer. We are so fortunate to be driving a new C300.
I love the fact that Andrew Chen w/ his expertise was humble & knowledgeable. My husband & I was only planning on looking at vehicles, we had Lexus, BMW & Mercedes-Benz in mind, we were welcome w/ kindness. Once we went for a drive w/ Andrew driving as I sat in the back seat to experience the feel of its comfortability, already I was in a Wow experience. Trust me everything about knowing and its availabilitys was Wow and many Wows to go w/ my or our experience. The moment our foot touch outside of the car, my husband had ...
I've been with Warren since 2001. Best service rep ever. Always satisfied with the overall experience.
First of all I want to give Recognition to Kennedy who checked me in. He greeted me with professionalism. I was even more impressed when he escorted me to Warrens office. I truly felt important and cared for. What a great first impression.
Warren was exceptional to my needs. He showed compassion when I told him about my sick dog. He earnestly worked on having my car ready that day rather than having it left overnight.
I must say that in this industry it is vitally important to be cared for. I myself worked for 40 years at a prestigious hotel ...
Hi. Hats off to Devin in the Service department. Very responsive to wife’s concerns and helping us.
Gabby, who helps me is exceptional. She is honestvon what service the car really needs, arranges a loaner so I have transportation as work is done.
Cars
Oct 22, 2021
DealerRater
Oct 20, 2021
DealerRater
Oct 17, 2021
Cars
Oct 14, 2021
Cars
Oct 14, 2021
DealerRater
Oct 10, 2021
DealerRater
Oct 10, 2021
Cars
Oct 9, 2021
Cars
Oct 6, 2021
DealerRater
Oct 5, 2021
DealerRater
Oct 4, 2021
Cars
Sep 30, 2021
Cars
Sep 26, 2021
Cars
Sep 24, 2021
Cars
Sep 23, 2021
Cars
Sep 18, 2021
DealerRater
Sep 18, 2021
Cars
Sep 14, 2021
DealerRater
Sep 14, 2021
DealerRater
Sep 9, 2021
Routine tire maintenance will help ensure that your vehicle retains its superior safety and performance.
Schedule Service
If your vehicle is “pulling” one way or the other as you drive, your suspension may be out of alignment, which can adversely impact tire wear and performance.
Schedule Service
Regular rotation of your vehicle’s tires help prevent uneven wear, improper handling, reduced fuel efficiency and shortened tire life.
Schedule Service
As tires wear, they can become out of balance causing vehicle vibration and accelerated tire wear.
Schedule Service
