During this time, we are providing options such as No Contact Service Drop-Of, Online Payments and A/C Vent Disinfectant for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Honolulu.
A representative is available to assist you by phone at (808) 592-5151, chat or text.
Trust your tire care to our Master Certified technicians, who will get to work on your vehicle, cutting out regular ordering and shipping procedures found elsewhere.
Your Mercedes-Benz is designed with specific tire requirements, which are available with any Mercedes Original or Mercedes Original Extended tires.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
Save $50 on your Wheel Alignment with a purchase of 1 or more tires!
Correct alignment is critical to safe handling, braking stability, extending tire life, & ensuring a comfortable ride.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Mercedes-Benz vehicles only. Excludes Sprinter, AMG®, SLS, SLR, Maybach, DISTRONIC® and DISTRONIC PLUS® equipped vehicles as some models higher. Additional charge for caster and camber bolts. Cannot be combined with any other offer or applied to past services. Bolt kits and labor to install if required are not included. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details.
Save $50 on your Wheel Alignment with a purchase of 1 or more tires!
Correct alignment is critical to safe handling, braking stability, extending tire life, & ensuring a comfortable ride.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
At Mercedes-Benz of Honolulu, we offer a wide range of tire maintenance service to help preserve your tire treads. Whether you need your tires balanced or your wheels aligned, we’ve got you covered. Here are some of the tire and wheel service options you can expect when you choose an Authorized Mercedes-Benz dealer:
Every tire we sell comes with road hazard protection & roadside assistance. All eligible tires purchased at Mercedes-Benz of Honolulu include 24-month road hazard coverage.
We carry a full line of Mercedes-Benz Authorized Tires with COMPLIMENTARY 24-Month Road Hazard Protection! For additional coverage, you can add First Class Wheel and Tire Protection Plus.
Tires are an essential component of your Mercedes-Benz driving experience, and can be a stylish accessory. They provide the four points of contact between your vehicle and the road, and affect acceleration, braking, cornering and the overall safety of your vehicle. At Mercedes-Benz of Honolulu, you can be confident that the correct tires at the right size will be used on your vehicle. We offer you high-quality tires – approved by Mercedes-Benz – designed for each model’s suspension and performance capability.
While other tire shops may (or may not) offer the same brands and basic types of tires, Mercedes-Benz of Honolulu knows Mercedes-Benz vehicles and their tire requirements better than anyone else. A common misconception is that tires are more expensive at a dealership. The truth is that Mercedes-Benz of Honolulu offers competitive pricing on national brand tires, specifically designed for your Mercedes-Benz vehicle. We carry all OEM tires such as Bridgestone, Continental, Dunlop, Goodyear, Michelin, and Pirelli.
One visit to our Honolulu service center and the Fletcher Jones service difference becomes clear.
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Guest Lounge
After Hours Vehicle Service Drop Off
Complimentary Hi-Speed WiFi
Communicate via text, email or phone w/ your service advisor
George provided us with a great buying experience.
Thanks
Service is always a big consideration when Im searching for my next ride. MB never falls short on providing the absolute best experience in what can be the most daunting tasks (taking a car in for service can be Uber stressful!).
Best service department anywhere. Devin Kusaka-Gatewood is my service consultant. From the check in to the waiting area to the shuttle ride, everyone I met was courteous, professional and helpful. I've been to service departments all over the island and this by far was the best experience.
Excellent Service Department. My recent visit to the service department was excellent. Clean, safe environment. Good communications. They were very attentive to my needs and my schedule. They are excellent in customer service! Was able to avoid an extra appointment.
Took my car in for pre-paid annual service. Couldn't have been more seamless from start to finish. Had a nice loaner, and I was able to return it first thing the morning after the service (rather than the afternoon it was serviced), which really helped save me time with my full schedule. The place is efficient, all service people helpful, courteous, quick!! Would buy another Mercedes just for the seamless servicing!
Brought car in for safety check. Courteous reception and reasonable time spent for service. Car was washed as extra service.
Ms. Gabrielle Perez (Service Advisor) is always professional and courteous. She promtly returns calls and answers all my questions regarding servicing needs of my vehicle.
The sales man he was very polite and helpful.
Mahalo to Angie Martinez from Honolulu Mercedes and Paulette Gantala from Kona Mercedes Service Center in Kona. They were very attentive to my needs and my schedule. They are excellent in customer service!
Friendly, courteous service from check-in through picking up my car. My service advisor, Jeff De Corte makes sure my car is in tip-top shape.
Mahalo gaby,
Mahalo for offering to complete the safety check. I will
Call on Friday to set up our appointment.
Mahalo nui for your work.
Sales and service staff are excellent and very responsive. I have dealt with MBZ of Honolulu for over 20 years and they earnestly strive to improve their service. Lance Kobayashi is a superb service manager....knowledgeable and very responsive.
My recent visit to the service department was excellent. I was a last minute walk-in appointment and Gabrielle P., service advisor, accepted my case.
From the start, she listened to my concerns and confirmed my repair request. Everyone promises a loaner and makes excuses but Gabrielle came through and I received mine a day later. I forgot my keys and remote and gave a call to Gabrielle who was away from her desk but encouraged me to stop by. I did and sure enough, my keys and remote were waiting for me at her desk.
Kudos to the technicians who ...
Gabby is wonderful!
Paulette is the best!
Quick service. Clean, safe environment. Good communications. Comfortable waiting area. Friendly shuttle drivers. Good tracking app. Availability of a safety check was helpful. Was able to avoid an extra appointment.
My service advisor is Jeff Decorte. He is always helpful with solving my problem beyond my expectation. This is the reason why we buy or lease our vehicle at this dealership. This dealership is very clean & efficient with start to finish with all the staff. One of the best in US.
Our sales rep Marc was awesome. He was knowledgeable and helped us every step of the way to make our transition from one Benz to another seamless and easy. Tasha helped us get acquainted with our new car and sent follow up emails with more info. The woman that took care of our financing paperwork (so sorry I forgot her name) made sure we understood everything. Service was topnotch and what we'd expect from a Mercedes dealership. Everyone went above and beyond.
Got an appointment the next day!
They found some other issues that needed to be fixed and got it done the same day. Took a little longer of course, but gave me time to get lunch and watch the game on TV. Craig explained everything as always!
I've been keeping an eye out for a good deal for a year, to replace my wife's 2012 GLK, that someone turned in early from a lease. Looked at variety of new and used GLC, GLB and GLEs, as well as similar models from other companies. Not a lot of choice and not many deals, especially with COVID, shortages, and living in Hawaii.
Last weekend I took our GLK in for a tire pressure sensor, but they found a few other things while doing the safety inspection, so I had several hours to kill. Besides eating and watching TV, ...
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Routine tire maintenance will help ensure that your vehicle retains its superior safety and performance.
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If your vehicle is “pulling” one way or the other as you drive, your suspension may be out of alignment, which can adversely impact tire wear and performance.
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Regular rotation of your vehicle’s tires help prevent uneven wear, improper handling, reduced fuel efficiency and shortened tire life.
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As tires wear, they can become out of balance causing vehicle vibration and accelerated tire wear.
Schedule Service
