During this time, we are providing options such as No Contact Service Drop-Of, Online Payments and A/C Vent Disinfectant for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Honolulu.
A representative is available to assist you by phone at (808) 592-5151, chat or text.
Trust your tire care to our Master Certified technicians, who will get to work on your vehicle, cutting out regular ordering and shipping procedures found elsewhere.
Your Mercedes-Benz is designed with specific tire requirements, which are available with any Mercedes Original or Mercedes Original Extended tires.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
Save $50 on your Wheel Alignment!
Correct alignment is critical to safe handling, braking stability, extending tire life, & ensuring a comfortable ride.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Mercedes-Benz vehicles only. Excludes Sprinter, AMG®, SLS, SLR, Maybach, DISTRONIC® and DISTRONIC PLUS® equipped vehicles as some models higher. Additional charge for caster and camber bolts. Cannot be combined with any other offer or applied to past services. Bolt kits and labor to install if required are not included. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details.
Save $50 on your Wheel Alignment!
Correct alignment is critical to safe handling, braking stability, extending tire life, & ensuring a comfortable ride.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Restrictions apply. See participating Mercedes Benz dealers for complete details. Offer only valid on eligible OEM, OEA, and WIN on-program tires from Bridgestone, Continental, Cooper, Dunlop, Goodyear, Pirelli, and other select tire brands. Tires must be dealer installed by June 7, 2021, to qualify for the offer. Taxes, Installation, tire disposal, and other fees are separate and may apply for each tire. Excludes previous purchases. Offer valid only for use on Mercedes Benz passenger cars. Offer not valid for use on Mercedes Benz Sprinters or Freightliner Sprinters. No cash value. Void where prohibited by law. Offer ends May 31, 2021.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Honolulu. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
At Mercedes-Benz of Honolulu, we offer a wide range of tire maintenance service to help preserve your tire treads. Whether you need your tires balanced or your wheels aligned, we’ve got you covered. Here are some of the tire and wheel service options you can expect when you choose an Authorized Mercedes-Benz dealer:
Every tire we sell comes with road hazard protection & roadside assistance. All eligible tires purchased at Mercedes-Benz of Honolulu include 24-month road hazard coverage.
We carry a full line of Mercedes-Benz Authorized Tires with COMPLIMENTARY 24-Month Road Hazard Protection! For additional coverage, you can add First Class Wheel and Tire Protection Plus.
Tires are an essential component of your Mercedes-Benz driving experience, and can be a stylish accessory. They provide the four points of contact between your vehicle and the road, and affect acceleration, braking, cornering and the overall safety of your vehicle. At Mercedes-Benz of Honolulu, you can be confident that the correct tires at the right size will be used on your vehicle. We offer you high-quality tires – approved by Mercedes-Benz – designed for each model’s suspension and performance capability.
While other tire shops may (or may not) offer the same brands and basic types of tires, Mercedes-Benz of Honolulu knows Mercedes-Benz vehicles and their tire requirements better than anyone else. A common misconception is that tires are more expensive at a dealership. The truth is that Mercedes-Benz of Honolulu offers competitive pricing on national brand tires, specifically designed for your Mercedes-Benz vehicle. We carry all OEM tires such as Bridgestone, Continental, Dunlop, Goodyear, Michelin, and Pirelli.
One visit to our Honolulu service center and the Fletcher Jones service difference becomes clear.
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Guest Lounge
After Hours Vehicle Service Drop Off
Complimentary Hi-Speed WiFi
Communicate via text, email or phone w/ your service advisor
Many thanks to Devon, Service Advisor. Excellent Customer Service! Everything was explained and he kept me informed throughout the whole process. Vehicle was ready on time as promised. Thank you. again.
Road side service was so slow responded
But Dealer done good job replace 2 new tires.
I want to reverse my comments made earlier.
Thanks
From start to finish, Yuji made my leasing process seamless. Very polite and answered all my questions. And now, I love driving around in my new Benz. Thank you!
Very good experience, Dale Payson is an exceptional sales rep
Replacement of tire was taken care of quickly and efficiently.
As always - Gabby was amazing and assisted me from A to Z with the needed repairs on my vehicle. This dealership is amazing and the service is the best!
It was a seamless and positive experience. Extremely professional service and attention to my wants and needs in acquiring a new car. I have already referred friends and feel confident I will go back for my next car as well.
It’s always a pleasure working with Gabby as my service advisor and Malia in the loaner department both ladies are very knowledgeable, friendly, and sweet.
outstanding experience. Dale Payson, was as usual, the best. Told him what i was looking for and find my perfect vehicle in one day. Smooth and professional process from start to finish.
My car service was carried out with perfection, exactly what I had come to expect from Craig Hironaka after 15 years. Because of Craigs consistently outstanding service for which we appreciate, my husband and I will continue to purchase our cars from this dealership.
Floor Manager Pat and Ron Loo also merit a shout-out.
Top notch. The service department was completely professional. They resolved my issue, washed my car and got me a loaner, a 2021 C300. It was nice driving that around while repairs were done to my 2017 E300. I liked it so much that I purchased an extended warranty. I would like to recognize to people.
Warren Ishii- My service advisor
Rebekah Ide- The sales representative for my extended warranty.
Pride is service displayed throughout the entire process
Just bought a new Mercedes SUV. Everything about the process was great and very smooth. My salesman, Brad Thiessen, was professional and helpful every step of the way. When I picked up the car, the rest of the staff was great as well. I am truly a happy client of Mercedes.
Warren was spectacular as always. He kept me informed every step of the way which is why I am a lifetime customer of MB of Honolulu!!
Excellent overall from the Staff, facilities, service, and products. I highly recommended Mercedes-Benz to everyone. My dad was a part of Mercedes-Benz Family and I am gladly that I owned a MB car although the maintenance was kinda expensive. XD Thank You, Mercedes-Benz Honolulu.
Craig is great. Very easy to talk with and keeps me updated on status of the repair.
Service is always so easy! We have Sprinters for our business and Mercedes for our family, and everything always goes so smoothly at each side! So thankful for Craig and Greg, they are so professional, get the job done right the first time every time, and their customer service is just unmatched! Thank you!
Ive bought about 7 new cars in my life; and this was by far the most relaxing experience. They werent pushy, they were friendly, and the environment was comfortable. Didnt feel like we waiting around being played between salesperson and manager.
Very friendly and knowledgeable about the Vehicle! Felt very comfortable the entire time. Financing had a broad selection and payments made easy. They went the extra mile to help us with our purchase.
Great customer service! Easy to schedule and always provide a loaner.
Professional competent and nice all the way around. I feel safer in my car knowing I had it serviced at Mercedes. Wouldn ‘t take anywhere else.
From scheduling, drop off and pickup. Nothing but top quality service all throughout the process. I would like to recognize my service advisor Warren. Warren is a consumate professional and ensured my car was well taken care of. Also, I would like to recognize Malia who was the associate who set me up with my loaner. Malia was extremely courteous and just an overall sweetheart.
Mercedes Benz of Honolulu, was fantastic. Especially the salesman Mr. Chang.
The service dept not as good as sales dept. but maybe they will improve. There are issues and their diagnostic machine says all good but the physical issues are plainly there. My service guy said he will go back snd talk to technician
My service adviser, Warren, is the ABSOLUTE best! His is extremely knowledgeable and has a marvelous attention to detail. I will ALWAYS use MB for my service as it is dependable. Warren told me about the 3 year service policy which I purchased as I know he will always take care of my vehicle in the finest way. My recent service was absolutely outstanding!
Craig is very customer service oriented and cares about customer satisfaction. Even while on his vacation he made it a point to contact me to let me know my car was serviced and ready. Warren was also helpful when coordinating my pick up and cashing me out. My shuttle pick up driver Jerry was also very timely and pleasant. Thank you Craig, Warren and Jerry!
Friendly, reliable, knowledgeable staff. Service advisor went above and beyond in assisting with questions, suggestions and solutions regarding next service. service was extremely quick and efficient. Employees worked with is Paulette in Kona and another associate on Oahu but his name will not allow me to submit my response. Second associates Initial is Q H. Quang Huynh
Drove in to check my low air tire. Jessica gave us quick, friendly service. Got our problem fixed, we were on our way!
Fantastic Service, but still kind of expensive.
I guess thats what you pay for quality service.
I guess what I am typing is not enough to submit my comments.
We are very happy.
I would like to say Quang Huynh was very instrumental in us buying this car. He was great.
Larry Light
This is my 2nd GLA250. It has been a joy to drive and my salesperson Marc McMurray has once again provided impeccable service.
The service center is very clean and organized. I have an older model car and Paulette, is very helpful, friendly and excellent on explaining the repairs needed and the costs.
Thank you Mercedes of Honolulu, so much for opening up the satellite service center in Kailua-Kona. We have been starved for good quality service and repairs on our Mercedes. I look forward to the opening of a sales/showroom soon, much needed.
When I arrived and provided my name, the guy could not find it. He wasn't really service or Aloha minded and eventually found it and sent me to sit outside Craig's office.
Our first MB purchase...no pressure and no hassles. Liked our salesman "Lito." He was informative without being pushy. From the time we arrived to the time we left, everyone was super.
Warren is the best SA 18 years and counting. He always takes care of us in a friendly professional manner. I appreciate him and hope he doesn’t retire too soon! Thanks to Malia for her friendly assistance in getting us fixed up with a loaner. Thanks to Ian for going above and beyond in locating my misplaced jacket. Sincerely, Amy Dela Cruz
Every category of customer service is excellent all staffs are super friendly,helpful and knowledgeable. They all have excellent personality and very professional skills. I am very happy and lucky to get their services.
Service representative Devin was very professional and knowledgeable.
He took care of my first service and other issues noted.
Craig is awesome! He is courteous, gets you in and out and mainly practical.
I called service technician, and was told to come in and drop my tire off and will call when issue has been resolved.
Very convenient and efficient. Personnel were organized and knowledgeable. Thank you to Craig Hronaka for a pleasant experience. Hope to continue relationship with Mercedes Benz in future.
Craig did a great job. I was pleased with the outcome. I was attended to promptly and the repair was done on time, great job
Brought in my car for an alignment and warren walked me walked me through everything and made sure every thing was good to go. Thank you!
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Routine tire maintenance will help ensure that your vehicle retains its superior safety and performance.
Schedule Service
If your vehicle is “pulling” one way or the other as you drive, your suspension may be out of alignment, which can adversely impact tire wear and performance.
Schedule Service
Regular rotation of your vehicle’s tires help prevent uneven wear, improper handling, reduced fuel efficiency and shortened tire life.
Schedule Service
As tires wear, they can become out of balance causing vehicle vibration and accelerated tire wear.
Schedule Service
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818 Kapiolani Boulevard • Honolulu, HI 96813
Get DirectionsSales: Closed
Service & Parts: Closed
